After Hours FAQs

How do I get access?

Once you've completed your first reservation and have a card on file, you can request access in person or by calling the lobby. We'll email you a secure link from Avigilon Alta using the email tied to your Gingr account. Use that link to download the Alta Open app. If additional pet owners need access, please let the lobby staff know so they can be added.

Do I have to use the link in the email?

Yes. You must download the app using the link we provide to activate your access correctly.

When can I use the door?

Once setup is complete, you'll see "Collars Dog Resort" at the top of your screen in the app. You can then access the 24-Hour Room for drop-off or pickup outside of business hours.

Do I need to have Bluetooth on?

Yes. Bluetooth must be enabled on your phone for the app to work. Location permissions may also be required.

What if I have issues with the app or access?

Call us at (816) 832-8285 for immediate assistance. If calling after hours, please select option #3 to reach our on-call team.

Can someone else use my access?

For safety, access is tied to your device. If someone else needs access, we’ll need to send them their own invitation link.

How do I request After Hours Room pickup for my dog?

Call or text us at least 3 hours before close of business to request After Hours Room pickup. This ensures we have time to prepare access and care for your dog properly.

How does it work when I arrive for pick up?

Stand near the door and open the Alta Open app. Swipe your hand over the Bluetooth reader, then either the door will unlock automatically or you’ll need to tap “Collars Dog Resort” in the app—depending on your phone settings. Enter the 24-Hour Room and locate your dog in a numbered run. Their belongings will be in the matching cubby. Once you’ve secured your dog and their items, please exit and ensure the door closes and locks behind you.

How do I request After Hoursr Room drop off for my dog?

At this time, no reservation is required to use the After Hours Room. Our current capacity allows for flexible use, though we still appreciate notice when possible.

How does it work when I arrive to drop off?

Stand near the door and open the Alta Open app. Swipe your hand over the Bluetooth reader, then either the door will unlock automatically or you’ll need to tap “Collars Dog Resort” in the app—depending on your phone settings. Enter the 24-Hour Room and place your dog in an available numbered run. Put their belongings in the matching cubby. Please use the provided water bowls and filling station to give your dog fresh water. Once your dog is secure, exit the room and ensure the door fully closes and locks behind you.